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Frequently Asked Questions
Still have questions?
In a managed deployment, software is hosted by DNAstack. In a self managed deployment, software is hosted within your own environment.
Cloud or on prem
No margins. You pay cloud providers directly.
No margins. You pay cloud providers or local IT directly.
Set up time
Dependent on institutional approvals
We don’t add any margins on storage or compute. You pay cloud providers directly, for exactly what you use.
Managed software is already set up. Self managed software typically takes two weeks to deploy. That said, this timing depends on your internal review processes and approvals. We advise you to manage legal, ethics and other relevant approvals prior to deployment to avoid any delays.
No problem! We have a team of highly trained experts who provide a range of services that can help you get where you need to go. They include bioinformaticians, data scientists, machine learners, and software engineers. Visit our services page to learn more.
Yes, our software can be used in compliance with HIPAA, GDPR, PHIPA and PIPEDA. We also have extensive security and compliance documentation, which can be found here.
Please note that if you’re using the self-managed deployment model, there are additional compliance responsibilities that you will need to manage in-house.
We accept payment by cheque or electronic transfers.